Well, since my commute has been cut down dramatically...so has my audiobook time. Which is clearly good and bad. It's now gotten to the point where I've reached my max in roll over Audible credits, and am making sometimes unwise choices about purchasing audiobooks when I need to burn credits.
|Crap...I need to burn some of these credits!|
So as I was going to explore my options to cancel on the site, I came across something that quickly changed my mind and reminded me again as to how I originally fell in love with Audible.com. Their stellar as hell customer service, great pricing for members, and shockingly fair and logical policies.
|This makes way too much sense to have no "gotchas", right?|
Oh yeah, and there is a phone number that you can actually call and talk to a person about getting your credit back on the the audiobook that you don't like! At anytime!
|Talk to a real, live, person? Anytime? Can it be true?|
What's even crazier is that it all worked like they said it would.
I called the number above at 9:00 PM CST. A live person picked up. I talked to them about how disappointed in myself I was about over-committing to the Game of Thrones series (and sounded like a crazy cat lady)...and that I wanted to know if I would be able to trade books 2, 3 and 4 in for other books. They said "absolutely", let me know that the books would no longer be in my library, that I would be seeing credits on my account and we cordially parted ways. Then as soon as I got off the phone I refreshed my browser...and it was already done! The credits had been applied to my account within seconds.
Honestly, how can I unsubscribe when I have an experience like that? I just won't do it.
Moral of the story: If all of the places people spent their hard earned money had customer service like this, the world would be a much happier place.